Complaints Policy
At Motor Time Group, we strive to ensure that all customers receive a high standard of service. If you are unhappy with the service you have received or the vehicle you purchased, we want to hear from you so we can put things right.
How to make a complaint
If you have a complaint, please do not hesitate to reach out to us. You can contact us in the following ways:
- By telephone: 07888399930
- By email: admin@motortimegroup.com
- In writing: 8A-8E Huss's Lane, Long Eaton, Nottingham, NG10 1GS, UK
What happens next?
We will aim to resolve your complaint as quickly and efficiently as possible. Where possible, we will try to resolve your complaint within 3 working days of receiving it. If we need more time to investigate your complaint, we will acknowledge receipt of your complaint in writing and keep you updated on the progress of our investigation.
Our commitment
We will write to you with our final response within 8 weeks of receiving your complaint. If you remain dissatisfied with our response, or we have not provided a final response within 8 weeks, you may be entitled to refer the matter to the Financial Ombudsman Service.